Once payment has been received we will start your order and when complete dispatch it to you via Special Delivery for which a signature is required. Please make sure that if this is not possible at your home address you provide us with an alternative address where a signature may be obtained.

If you do not see exactly what you require on our site we will be happy to talk to you and make you a bespoke tiara or jewellery to your specification.

In the unlikely event that your item is received damaged, please contact us immediately so we can arrange return and replacement.

Please note that delivery estimates are shown on each item page however we are able to accomodate rush orders if you let us know when you orde r.
 

Ready to Wear Items:
Annie Laurie Headdressess are compliant with the Consumer Protection (Distance Selling Regulations) Act 2000 which provides a 7 working day no quibble guarantee (minus postage) on items deemed as 'Ready to wear'. THIS DOES NOT APPLY TO ITEMS PERSONALISED TO CONSUMER SPECIFICATION (pursuant to Regulation 13(c) of the Consumer Protection (Distance Selling Regulations) Act 2000.

Returning items: 
Please note that no refunds will be given after your wedding/prom date. 

Goods must be returned to us at your own expense and you should ensure they are packaged adequately to protect against damage. We cannot
refund any postage costs and ask that you recycle the original postage bag to return the item to us. 

We advise you to use Recorded Delivery so that should the item go missing you are able to make a claim with Royal Mail and ensure
that the item is insured up to the value of £50.00p.

If the item you are returning is valued at more than £50.00p, we recommend you use Royal Mail Special Delivery to ensure the item is insured appropriately.

It is your responsibility to pursue any loss once the item has entered the postal system directly with Royal Mail.

If you choose to return the item by any other than the recommended method all risk of damage or loss lies solely with yourself.

Postage will be refunded on return should the item be faulty or sent as a result of our error.

All returns will be refunded within 10 days of receipt of the goods and payment will be made via original payment method.

If colour matching is required a physical piece of fabric in the colour required is to be provided by the customer.

We do not hold stock items of any tiaras, head-dresses or jewellery. All designs are made especially for the customer as they order, therefore we are not able to send goods on an approval basis. However, we do appreciate how difficult it can be to choose on-line
and for that reason we will, if requested by the customer, send out a Studio sample for them to try. Customers are required to pay in full for the item sent but a full refund, less postage, is given, if the item is returned within 7 days in the same packaging and condition as received.

Bespoke items:  

These items are all made to order as described above and by agreeing to purchase these items you are commissioning a service. Return of any Bespoke item will be subject to an offer of a full refund less 50% for labour costs and re-stocking fee also less any postage and packing costs on goods returned in original condition within 7 days. We will not be able to accept any returns after the 7 day period. 

Request to return items must be made within 3 days of receipt of the order, and the item returned within 7 days after they have been received. (This does not apply to bespoke items see above) unless found to be defective, damaged or lost in the post in accordance with the DistanceSelling Regulations 2007). ALL ORDER QUERIES AND COMPLAINTS MUST BE RECEIVED IN WRITING WITHIN 24 HOURS OF DELIVERY.
Returns will not be accepted without prior agreement and an allocated returns number. A re-stocking fee may be charged under certain
circumstances.

We are unable to accept earring returns for legal reasons.